At Renuir, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

1. Information We Collect

2. How We Use Your Information

We use the information we collect to:

• Facilitate the matching of lost and found items
• Communicate with you regarding your reports or account
• Improve our matching algorithms (using anonymized data)
• Prevent fraudulent activity
• Provide customer support and respond to inquiries
• Send you updates about our services (with your consent)

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with verified business partners (e.g., the airport or hotel where you lost an item) strictly for the purpose of reuniting you with your property. Contact details are only shared after a confirmed match and your explicit consent.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Lost and found item reports are retained for up to 90 days after resolution. Account information is retained until you request deletion.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

6. Your Rights Under GDPR (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

7. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer: