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FOR INDIVIDUALS

Lost or found something? Let’s take the next step.

Renuir brings reports, possible matches, conversations and handover arrangements together on your phone.

App Store and Google Play links will be added when the listings are public.

Renuir nearby discovery: Berlin map, distance control and lost-and-found filters

From a report to a return.

A wallet left behind. A person who finds it. Here’s how Renuir helps connect the two.

Renuir photo report: add an item photo and continue to the details

Report what you lost

A few things worth knowing.

Need help with a report or your account?

Visit Support
Who can report an item?

People can report things they have lost or found. Participating organizations can also use Renuir for their found-item workflow.

Does a match mean it is my item?

No. A suggested match is a possibility. Compare photos and identifying details, then discuss them with the other person before arranging a return.

What if there is no match yet?

Keep your report accurate and review nearby finds. Renuir cannot guarantee that an item will be reported, matched or returned.

How do we arrange a return?

Use the app to agree on a place and time. A handover code confirms the exchange. Delivery depends on the options available for that return.

Do I need to share sensitive information?

Keep passwords, full identity documents and payment details out of public reports and email. Share only the information needed to help assess the item.

Where can I get the app?

The store links are not public yet. We’ll add the official App Store and Google Play links here when they are available.

Confidence comes from the details.

A possible match is the beginning of a conversation. Check identifying clues and agree on the return before handing anything over.

  • People and participating venues

    Individuals can report losses and finds. Organizations can use Renuir to support their found-item workflow.

  • Ownership checks

    Distinctive details and supporting information help assess a claim. Review them carefully before arranging a return.

  • Conversations in the app

    Use in-app messages to discuss the item and arrangements. Avoid sharing sensitive information in public reports.

  • A confirmed handover

    A handover code records the exchange. It confirms the handover, not the identity or ownership of an item.

Explore the Renuir app.

App Store and Google Play links will be added when the listings are public.