Terms of Service

1. Scope and Applicability

These Terms of Service govern the use of the Renuir platform, including the website, mobile applications, and API services, operated by Renuir UG (haftungsbeschränkt), Berlin, Germany. By creating an account or using our services, you agree to these terms.

2. Service Description

Renuir provides a digital platform for reporting, matching, and recovering lost items. The service connects individuals who have lost items with venues and organizations that have found them. Renuir facilitates the matching process through AI-powered technology, provides secure communication channels, and supports verified item returns.

3. User Accounts

You must be at least 16 years old to create an account. You are responsible for maintaining the security of your account credentials. You must provide accurate and current information. Renuir reserves the right to suspend or terminate accounts that violate these terms.

4. User Obligations

When using Renuir, you agree to:

• Provide truthful information when reporting lost or found items
• Not submit fraudulent claims or impersonate others
• Respect the privacy of other users and venue staff
• Not use the platform for any unlawful purpose

5. Ownership Verification

Renuir uses a multi-step verification process to confirm item ownership before facilitating returns. This may include description matching, photo comparison, and knowledge-based verification questions. While we strive for accuracy, Renuir does not guarantee the identity of claimants and venues should apply their own judgment.

6. Payments

Business subscriptions and optional delivery fees are processed through Stripe Connect. All prices are shown inclusive of applicable VAT. Business accounts are billed according to the plan selected at signup. Renuir does not store payment card details. Refunds are handled on a case-by-case basis according to our refund policy.

7. Intellectual Property

The Renuir platform, including its design, code, AI models, and branding, is the intellectual property of Renuir UG. Users retain ownership of content they upload (photos, descriptions) but grant Renuir a non-exclusive license to use this content for the purpose of providing the service, including AI matching.

8. Liability

Renuir acts as a facilitator and does not guarantee the return of any lost item. Our liability is limited to intent and gross negligence in accordance with German law (§§ 521 ff. BGB). Renuir is not liable for the actions or omissions of users, venues, or third-party service providers. We are not liable for indirect or consequential damages.

9. Termination

You may delete your account at any time through the app settings. Renuir may terminate or suspend your account for material breach of these terms, with reasonable notice where possible. Upon termination, your data will be handled according to our Privacy Policy.

10. Governing Law and Jurisdiction

These terms are governed by the laws of the Federal Republic of Germany. The exclusive jurisdiction for disputes is Berlin, Germany, unless mandatory consumer protection laws require otherwise.

11. Changes to These Terms

We may update these terms with reasonable notice. Continued use of the platform after changes take effect constitutes acceptance. Material changes will be communicated via email.